Introducing Upper’s New Bulk SMS Feature

We are thrilled to announce the launch of our latest feature: Bulk SMS! 

At Upper, we recognize the importance of keeping your customers informed and engaged. Our new Bulk SMS feature enables you to streamline your communication, save valuable time, and effortlessly enhance customer satisfaction.

With Upper’s Bulk SMS, you can easily send messages to all your customers at once, whether it’s to share special offers, notify them of potential delays, or provide crucial updates. This powerful addition ensures your business stays connected and responsive to customer needs, all with just a few clicks.

What is the Bulk SMS Feature?

The Bulk SMS feature allows Upper users to send messages to their customers in bulk, making communication faster and more efficient. This versatile tool can be used in various scenarios, such as:

• Sharing special offers or discount deals
• Sending emergency messages, such as delivery delays
• Providing important updates and announcements

Instead of sending messages individually, the Bulk SMS feature lets you reach multiple customers with just a few clicks, ensuring timely and consistent communication.

Key Highlights of the Bulk SMS Feature

1. Mass messaging made it easy

No more tedious and time-consuming one-by-one texting. Send important delivery updates, notify about potential delays, and share crucial information with all your customers immediately.

2. Customizable tags

Personalize your messages with tags like company name, delivery date, delivery time, customer name, and more. Tailor each message to provide a personalized experience for your customers.

3. Real-time delivery

Ensure your messages reach customers promptly with real-time SMS delivery.

Here’s How You Can Get Started With the Bulk SMS Feature

1. Log in to your Upper account.

2. Select the “Route Plans” tab from the menu on the left-hand side of the dashboard.

3. Choose the route plan to which you want to send bulk messages.

4. Go to “Review Routes”.

5. Click on the three-dot menu next to the driver’s name.

6. Select “Send Bulk Messages”.

7. Compose your message. Write your message in the SMS screen that appears. You can select contacts individually or use the ‘Select All’ option.

8. Preview your message. Upper provides a mobile screen preview to show how your message will appear to customers.

9. Once satisfied, send your message.

Perks of Using Bulk SMS Functionality

• Time-savvy communication: Save time by sending bulk messages instead of individual texts.
• Better customer service: Keep all your customers informed with timely updates.
• Cost-effective: Manage your communication costs with per-SMS billing.
• Comprehensive reporting: Gain insights into your SMS communication through detailed reports.

Let’s Understand the Costs Associated with Bulk SMS Feature:

The cost to send bulk SMS messages starts at $0.01 per text. However, it’s important to note that SMS rates vary based on the country. Upper will automatically calculate the cost per text based on the country in which you operate. You’ll be charged accordingly for each message sent.

How to Use the Upper’s Bulk SMS Feature

1. Write a clear and concise message: Compose the message you want to send to your customers, ensuring it is clear and concise.
2. Use available tags to personalize the content: Enhance your messages with tags like Company Name, Delivery Date, Delivery Time, Customer Name, and more to provide a personalized experience for your customers.
3. Choose your recipients: Select the customers to whom you want to send the message from your list. Ensure that their phone numbers are added in the route details; only then will you be able to send the message.
4. Select multiple recipients simultaneously: You can choose multiple recipients simultaneously to save time.
5. Preview your message: As you type your message, you will get a preview of how it will appear on your customers’ screens.
6. Send the message: Hit the send button and let Upper handle the rest.
7. Monitor delivery status in real-time: Track the status of your messages in real-time, whether they are delivered or failed.

Use Cases for the Bulk SMS Feature:

• Delivery Updates: Notify customers about the status of their deliveries, ensuring they are kept in the loop.
• Promotional Offers: Send out special offers and discounts to boost sales and customer engagement.
• Service Notifications: Inform customers about potential delays, rescheduled deliveries, or any service changes.
• Appointment Reminders: Remind customers of upcoming appointments to reduce no-shows.
• Event Announcements: Promote events or special activities to your customer base.

Additional Tips

• Review and edit routes: Regularly update and verify contact details in your routes to ensure smooth communication.
• Detailed SMS reports: Access detailed SMS reports in Upper’s analytics section. The ‘Route Plan SMS Detailed Report’ allows you to select the route plan name, SMS type (out for delivery, upcoming delivery, missed delivery, failed delivery, bulk), and status, providing a comprehensive summary of your SMS activity.
• Sort and filter: You can filter reports by route plan name, SMS type (out for delivery, upcoming delivery, missed delivery, failed delivery, or bulk), and status.