9 Best Order Management Software Solutions for 2024

The holiday season is in full swing, and your eCommerce store is overflowing with orders. Managing inventory updates, processing orders, and keeping track of shipments is starting to feel like a juggling act that’s one ball away from tumbling down.

Sound familiar? We’ve all been there.

That’s where a good order management system can make a difference. Imagine a tool that monitors every order and ensures it’s shipped out on time and without errors. It’s not just about easing your workload but also about transforming how your business operates. 

Let’s explore the best order management software for 2024 that can help make your operations smooth and stress-free.

What is Order Management Software?

Order management software (OMS) is a solution designed to simplify and automate the entire order-handling process from placement to final delivery. It manages core tasks like entering orders, tracking inventories, fulfilling orders, and shipping. 

Key features of OMS include real-time inventory updates, automated order routing, and detailed reporting, which improves accuracy and speed in order handling. OMS ensures coordination across various business processes by integrating with other systems like CRM and accounting software. 

Overall, OMS is crucial for businesses that want to improve their order management. It helps them make better decisions and supports growth.

Key Features to Look for in Order Management Software

To get the most out of order management software, it’s important to understand the key features that can meet your business needs and boost efficiency:

• Automated order processing: Automates tasks like entering, validating, and fulfilling orders, which helps reduce manual errors and speeds up the process.
• Order prioritization: This allows you to set priorities based on customer needs or delivery deadlines, ensuring that high-priority orders are processed faster.
• Real-time inventory tracking: This feature tracks stock to prevent overselling and ensures you have up-to-date information on available inventory.
• Customer management: Manages detailed customer profiles, tracks order history, and handles interactions to improve service and customer satisfaction.
• Mobile accessibility: This feature allows users to manage orders and track inventory from mobile devices, which is useful for remote or traveling staff.
• User-friendly interface: Makes the software easy to use, reducing the time needed for training and boosting overall productivity.
• Advanced reporting and analytics: Gives you insights into sales, inventory, and customer behavior, helping you make better business decisions.

Thus, incorporating these features into your order management process will help you remain flexible, effectively meet customer demands, and stay ahead in the market.

Top Order Management Software for Simplified Order Fulfillment

Here are some top order management solutions that simplify your order fulfillment process. Let’s explore each one in detail:

1. Zoho Inventory

Zoho Inventory is an all-in-one order management solution that helps businesses manage their inventory and orders. It manages stock levels, tracks orders, and automates workflows across multiple sales channels and warehouses.

Its user-friendly interface and robust integration capabilities make it a good choice for businesses of any size. This inventory management software provides real-time updates on stock levels, allowing for better decision-making and improved customer satisfaction.

Key features

• Manages inventory across various sales channels and locations from one place.
• Keeps track of orders and ensures they are processed and delivered efficiently.
• Uses barcode scanning to quickly track and manage inventory items.
• Integrates with well-known platforms like eCommerce and accounting systems for seamless operations.

Limitations of Zoho inventory

• Limited customization options for larger enterprises
• Some advanced features are only available in higher-tier plans
• Learning challenges for new users

Pricing of Zoho inventory

• Standard: $39/organization/month
• Professional: $99/organization/month
• Premium: $159/organization/month
• Enterprise: $299/organization/month

Ratings and reviews

• G2: 4.4/5 (90 reviews)
• Capterra: 4.4/5 (389 reviews)

2. Upper

Upper, primarily known for its end-to-end route planning software, enhances order management. It simplifies the entire order fulfillment process by optimizing delivery routes and automating dispatching. Its real-time tracking capabilities provide unprecedented visibility into delivery statuses, making order management more efficient.

Moreover, with Upper’s advanced dispatch routing software features like route optimization, real-time tracking, and customer notification, businesses can manage orders more efficiently, cut down on delays, and ensure on-time deliveries, which boosts customer satisfaction. This efficiency leads to smoother operations and better resource allocation, and supports business growth with powerful route optimization software.

Key features

• Route optimization improves delivery routes for faster and more accurate order deliveries
• Quickly adds addresses from spreadsheets using the import feature, reducing errors and speeding up order processing.
• Easily handles frequent orders from recurring clients, ensuring timely deliveries
• SMS notifications inform customers about their order status and delivery time windows
• Connects with other systems to streamline data flow, making orders more accurate and efficient

Limitations of Upper

• Upper currently lacks a barcode-scanning feature
• To ensure optimal route planning, it requires stable internet connectivity

Pricing of Upper

• Essential: $40/user/month
• Growth: $48/user/month
• Enterprise: Need to contact the sales team

Ratings and reviews

• G2: 4.8/5 (8 reviews)
• Capterra: 4.6/5 (44 reviews)

3. Quickbooks

QuickBooks is a well-known accounting software offering robust order management capabilities like invoicing, payment, bills, mileage tracking, and tax deductions. It helps businesses track inventory, manage order details, and streamline sales processes from a single platform.

QuickBooks’s easy-to-use interface and seamless integration with other tools give companies a clear view of their finances and inventory. It is especially useful for small- to medium-sized businesses needing an all-in-one solution.

Key features

• Keeps track of inventory and orders in one place for seamless management
• Automates invoicing and payment tracking to save time and minimize errors
• It connects directly to your bank accounts and credit cards for easy transaction management
• Provides up-to-date financial reports to help you make informed decisions

Limitations of Quickbooks

• Pricing can be high for smaller businesses needing advanced features
• Users have noted occasional glitches following software updates
• Feedback suggests that customer support can be inconsistent at times

Pricing of Quickbooks

• Simple Start: $35/month
• Essentials: $65/month
• Plus: $99/month
• Advanced: $235/month

Ratings and reviews

• G2: 4.0/5 (3311 reviews)
• Capterra: 4.3/5 (7271 reviews)

4. Brightpearl

Brightpearl is a complete platform for managing retail operations with powerful order management capabilities. It’s built for retailers and wholesalers who sell through multiple channels, offering a central place to handle purchase orders, inventory, customers, and finances.

With its focus on automation and efficiency, Brightpearl helps businesses streamline their operations and scale effectively. Its robust features and integrations make it a good fit for mid-sized to large retail businesses with complex order needs.

Key features

• Automates order processing, fulfillment, and invoicing for smoother operations
• Uses the inventory planner tool to forecast demand to help maintain optimal stock levels
• Accepts payment gateways like Stripe, PayPal, Authorize.Net, and Square
• Provides reports that include metrics like top-selling products, order value by country, revenue, and cost per conversion

Limitations of Birghtpearl

• Steep learning curve due to new users 
• A higher price point may not be suitable for small businesses
• Some users report occasional performance issues during peak times

Pricing of Brightpearl

• Custom pricing based on business size and needs

Ratings and reviews

• G2: 4.5/5 (72 reviews)
• Capterra: 4.4/5 (158 reviews)

5. Salesforce Commerce

Salesforce Commerce, part of the broader Salesforce ecosystem, is a powerful eCommerce platform with order management capabilities. It helps businesses handle online and offline sales, customer relationships, and order fulfillment all in one place.

Using Salesforce’s advanced technology, businesses can offer personalized shopping, manage complex customer orders, and get useful insights into their operations. It’s ideal for large companies with diverse products and multi-channel sales.

Key features

• Manages sales and orders seamlessly across all your sales channels
• Uses AI to personalize shopping experiences and recommend products
• Provides in-depth insights and detailed reports on sales performance
• It easily integrates with other Salesforce tools for a smooth business solution

Limitations of Salesforce commerce

• A complicated setup process may require extra time and resources.
• High costs can be challenging for smaller businesses with limited budgets.
• It needs a lot of customization to work well for specific business needs.

Pricing of Salesforce commerce

• Custom pricing based on business needs and scale

Ratings and reviews

• G2: 4.3/5 (415 reviews)
• Capterra: 4.5/5 (25 reviews)

6. OrderMS

OrderMS is a dedicated order management system designed to help businesses handle orders and fulfillments efficiently. It provides a simple way to manage sales orders across different channels, track inventory, and ensure timely deliveries.

Designed for ease of use, OrderMS is ideal for small to medium-sized businesses looking to improve their order management without the complexity of larger systems. It offers real-time updates on orders and inventory, helping businesses make better decisions and boost customer satisfaction.

Key features

• Handles orders across all sales channels effortlessly
• Tracks inventory in real-time for accurate stock management and control
• Provides a mobile app for efficient and convenient order management on the go

Limitations of OrderMS

• Might not fit very large businesses with complex needs
• Some users report occasional syncing issues with certain integrations

Pricing of OrderMS

• Startup: $0/month
• Regular: $89.90/month
• Business: $149.90/month

Ratings and reviews

• G2: No reviews
• Capterra: No reviews

7. Katana

Katana is a modern software for manufacturing and inventory management that includes strong order management features. It’s built to help small to medium-sized manufacturers simplify their production processes, manage stock, and handle orders efficiently.

With its easy-to-use interface and focus on real-time information, Katana gives businesses a clear view of their entire manufacturing and order fulfillment processes. The software’s ability to combine production planning with order management makes it useful for businesses that manufacture their products.

Key features

• Manages every step from order creation to inventory tracking, ensuring smooth operations.
• Provides live updates on production schedules, helping you adjust plans quickly.
• Alerts you when stock reaches a threshold, ensuring you never run out of items.
• Organizes and manages components, simplifying the production process.

Limitations of Katana

• The primary focus on manufacturing may not be ideal for businesses with diverse needs
• May lack some advanced functionalities needed by very large organizations
• Users may experience a need for more flexibility in customizing the software

Pricing of Katana

• Starter: $199/month
• Standard: $399/month
• Professional: $899/month

Ratings and reviews

• G2: 4.3/5 (5 reviews)
• Capterra: 4.6/5 (169 reviews)

8. Odoo

Odoo is an open-source, all-in-one business management software that provides complete order management features. It offers a modular approach, so businesses can select and use only the features they need, such as inventory management, sales, accounting, and more.

With its many customization options and a broad range of apps, Odoo can be adjusted to fit the unique needs of different businesses. The order management module works smoothly with other Odoo apps, giving a single platform for handling all aspects of a business.

Key features

• Streamlines orders and inventory handling through a single platform.
• Manages sales efficiently across all your sales channels in one place.
• It easily integrates with other tools and provides numerous add-on options.

Limitations of Oddo

• May require technical expertise for customization and implementation
• The community version lacks some of the features available in the enterprise version

Pricing of Oddo

• Community Edition: Free (open-source)
• Enterprise Edition: Starting at $28/user/month
• Custom pricing for larger implementations

Ratings and reviews

• G2: 4.2/5 (244 reviews)
• Capterra: 4.2/5 (879 reviews)

9. Shopify

Shopify is a leading eCommerce platform with robust order management features. While primarily known for its website building and online store features, Shopify also offers complete solutions for handling orders, inventory, and fulfillment processes.

Shopify’s order management system is easy to use and can grow with your business, whether you’re a small startup or a large company. Its smooth connection with the Shopify eCommerce platform makes it a great choice for a single solution for online sales and order management.

Key features

• Manages both orders and inventory seamlessly from a single, integrated platform.
• Provides live, real-time updates on inventory levels to ensure accurate stock management.
• Allows for detailed customization of shipping rates and delivery options based on your needs.
• Offers a vast selection of third-party apps to enhance functionality and meet various business requirements.

Limitations of Shopify

• Some advanced features require third-party apps
• Transaction fees apply for payments made outside Shopify Payments
• Basic plans offer limited support for B2B and wholesale transactions

Pricing

• Basic: $39 per month
• Shopify: $105 per month
• Advanced: $399 per month
• Shopify plus: $2300 per month

Ratings and reviews

• G2: 4.4/5 (4549 reviews)
• Capterra: 4.5/5 (6362reviews)

Thus, choosing the right order management system can improve your business efficiency and customer experience, so assess your needs and explore the top solutions to find the best fit.

Benefits of Implementing Enterprise Order Management Software

A sophisticated order management system offers several key advantages to small businesses, some of which are:

• Streamline orders from multiple channels into a single platform, significantly reducing manual errors and improving overall accuracy.
• Monitor inventory control and levels in real-time to prevent both overstocking and stockouts, ensuring smooth and efficient operations.
• Expedite order processing and provide accurate shipping labels and delivery information, thereby boosting customer satisfaction and increasing loyalty.
• Effortlessly scale operations to accommodate increased order volume and integrate seamlessly with other order management software options as needed.
• Utilize comprehensive data and analytics to forecast demand and refine strategies for better business outcomes and increased profitability.

Thus, adopting a robust inventory management system enhances efficiency by reducing manual processes and improving inventory allocation, while also supporting long-term growth.

Final Thoughts on Optimizing Your Order Management

Having the right order management software can make all the difference in enhancing your business operations. With our top picks for 2024, finding a solution that meets your business needs has never been easier. As you consider the above options, think about how each tool aligns with your specific needs and long-term business goals.

If you are looking for a solution that combines top-notch order management with advanced route planning, take a closer look at Upper. It is designed to seamlessly integrate order management with dynamic route optimization, making your logistics not only simpler but smarter.

Are you ready to see how it all works in action? 

Sign up for a free demo today and experience the difference Upper can make. 🚀