Upper vs Onfleet: Which Delivery Management Software Reigns Supreme?

Do route inefficiencies bog down your deliveries?😔

Missed deadlines and frustrated customers can cripple your business. Fortunately, powerful delivery management software 💡like Upper and Onfleet can help you optimize routes, streamline operations, and keep your customers happy. 

But which platform from Upper and Onfleet reigns supreme? This in-depth comparison dives into the strengths and weaknesses of Upper vs Onfleet to help you choose the perfect tool to fuel your delivery success! 

So, look at this comparison post and choose one platform that meets your needs.

How Did We Compare Upper vs. Onfleet?

To provide you with the most accurate and useful comparison, we thoroughly evaluated both platforms:

• First, we extensively used both platforms, examining their route optimization, dispatch management, customer notifications, and driver management features.
• Next, we analyzed numbers like pricing plans, stops allowed per route, and user support. We even timed how long it took to plan a 50-stop route on each platform.
• We also reviewed 100 user reviews from Capterra and G2 for each platform, noting common praises and complaints.
• Finally, we compared features side by side, listing all essential features and assessing their performance.

Our goal was to give you an honest, unbiased comparison to help you make the best choice for your business.

Upper vs. Onfleet: Head-to-Head Comparison

Feature/Criteria
User Ratings (Capterra)	4.6/5	4.6/5
User Ratings (G2)	4.6/5	4.8/5
Pricing Model	Task/Delivery Based	Per User Based
Pricing (Starts at)	$550 /month Includes 2,000 delivery or pickup tasks	$40/user/month $120 /month minimum (Includes 3 users)
Free Trial	14 days	7 days
Order/Task/Route Limits	2,000 tasks (Launch Plan), 5,000 tasks (Scale Plan)	Unlimited route creation
Discount Offered	No Discount	Save 20% flat with annual billing
Free Route Planner
Route Optimization
Live Traffic Integration
Customer Notifications	SMS only	SMS & Email
Contact/Address Book
Customization Options	Limited	Extensive
Real-Time Tracking
Custom Fields for Stop Details/Driver App Notes/ Contacts
Proof of Delivery (POD)
In-app Navigation
Parcel Location & Info
Driver App
Route Swapping Between Drivers
In-Transit Route Changes
Vehicle Capacity Optimization
Customer Feedback Collection
Zoning/Service Areas
Driver-Dispatcher Chat
Barcode Scanning/Age Verification
Analytics & Reporting	Customizable reports, delivery insights	Detailed reports, custom reports, route summaries
Historical Data Retention	90 days (Launch Plan)	Unlimited
Live Technical Support
API Integration

• Feature/Criteria Onfleet Upper

• User Ratings (Capterra)

  4.6/5

  4.6/5

• User Ratings (G2)

  4.6/5

  4.8/5

• Pricing Model

  Task/Delivery Based

  Per User Based

• Pricing (Starts at)

  $550 /month Includes 2,000 delivery or pickup tasks

  $40/user/month $120 /month minimum (Includes 3 users)

• Free Trial

  14 days

  7 days

• Order/Task/Route Limits

  2,000 tasks (Launch Plan), 5,000 tasks (Scale Plan)

  Unlimited route creation

• Discount Offered

  No Discount

  Save 20% flat with annual billing

• Free Route Planner

  

  

• Route Optimization

  

  

• Live Traffic Integration

  

  

• Customer Notifications

  SMS only

  SMS & Email

• Contact/Address Book

  

  

• Customization Options

  Limited

  Extensive

• Real-Time Tracking

  

  

• Custom Fields for Stop Details/Driver App Notes/ Contacts

  

  

• Proof of Delivery (POD)

  

  

• In-app Navigation

  

  

• Parcel Location & Info

  

  

• Driver App

  

  

• Route Swapping Between Drivers

  

  

• In-Transit Route Changes

  

  

• Vehicle Capacity Optimization

  

  

• Customer Feedback Collection

  

  

• Zoning/Service Areas

  

  

• Driver-Dispatcher Chat

  

  

• Barcode Scanning/Age Verification

  

  

• Analytics & Reporting

  Customizable reports, delivery insights

  Detailed reports, custom reports, route summaries

• Historical Data Retention

  90 days (Launch Plan)

  Unlimited

• Live Technical Support

  

  

• API Integration

  

  

• Try Upper for FREE No credit card required

Let’s break down what this table means for you and your business:

• Both Upper and Onfleet are top rated by users, but Upper edges out slightly on G2.
• The biggest difference you’ll notice is in the pricing model. Onfleet charges based on tasks, while Upper charges per user. Upper could be more cost-effective if you handle a high volume of deliveries.
• Upper offers unlimited route creation, which is great if you manage many deliveries. It also provides SMS and email notifications, giving you more ways to keep your customers in the loop.
• One area where Upper shines is customization. It offers extensive options and custom fields, allowing you to tailor the route optimization software to your needs. 
• Upper also includes advanced features like in-app navigation, vehicle capacity optimization, in-transit route changes, parcel location information, zoning, and route swapping between drivers – all missing in Onfleet.
• However, Onfleet does have some unique features, like barcode scanning and a driver-dispatcher chat. It also offers customer feedback collection, which Upper doesn’t have.
• Both platforms provide smart analytics, but Upper offers unlimited historical data retention, which could be crucial for long-term business insights.

Remember, the best choice depends on your specific needs. Consider which features are most important for your business when making your decision. And don’t forget – Upper offers a 20% discount for annual billing, which could lead to significant savings in the long run.

Why Choose Upper Over Onfleet?

When evaluating a delivery management solution, it’s crucial to consider the features, overall user experience, and support. 

Upper stands out from Onfleet in several key areas, making it the superior choice for businesses looking to streamline their delivery operations.

1. Comprehensive customization and feature set

Upper excels in customization, offering extensive options like custom fields, in-app navigation, and vehicle capacity optimization—notably absent or limited features in Onfleet. 

These tools allow businesses to customize operations precisely to their unique requirements, promoting smoother logistics management.

2. Transparent and cost-effective pricing

Unlike Onfleet, which offers high initial pricing and limited savings options, Upper adopts a straightforward per-user model with potential savings of up to 20% through annual billing. 

This competitive pricing structure is ideal for businesses seeking cost efficiency without compromising essential features.

3. Reliable support and real-time assistance

Upper distinguishes itself with dedicated live technical support, ensuring prompt issue resolution. This contrasts Onfleet’s reliance on email support, which can hinder real-time problem-solving, which is crucial for seamless operations.

4. Advanced route optimization and operational tools

Upper’s efficient route optimization capabilities and real-time route adjustments outshine Onfleet’s more basic route planning methods. 

This capability proves invaluable, especially in complex urban environments where precise routing can significantly impact delivery efficiency.

5. Enhanced customer management and transparency

Upper’s dual-channel communication (SMS and email notifications) enhances customer engagement, a feature lacking Onfleet’s SMS-only notification system. 

This multi-channel approach fosters transparency and improves customer satisfaction throughout the delivery process.

6. Smart analytics and historical data insights

With unlimited historical data retention, Upper provides deeper insights into operational trends and customer behavior—a critical advantage over Onfleet’s limited historical data capabilities.

This feature provides businesses with actionable intelligence for long-term growth and strategic decision-making.

Overall, Upper offers a superior blend of functionality, customization, cost efficiency, and responsive customer service—key factors driving operational excellence and customer satisfaction.

Making the Right Choice for Your Delivery Management Needs

Choosing between Upper and Onfleet isn’t just about comparing features—it’s about finding the right fit for your unique business needs. 

Upper stands out as a superior Onfleet alternative with its user-friendly interface, extensive customization options, and cost-effective pricing model. It offers efficient route planning, smart analytics, and superior customer support, making it an excellent choice for businesses of all sizes.

While Onfleet has its strengths, Upper’s blend of functionality, flexibility, and affordability gives it an edge. 

Remember, the best choice is the one that aligns with your specific goals and challenges. So, take advantage of Upper’s 7 days free trial to experience how it can transform your delivery operations.